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General
Can I order from you as a private individual?
Normally not. We mainly work for companies and organisations. Please bear in mind minimum runs from 5 items. A single item is possible, but it is very costly.
Do you have a shop?
No. We are not a shop, but we do have a showroom you can visit (preferably) by appointment. Contact us to make an appointment.
Can I exchange my clothing?
Unprinted items can be exchanged in most cases, as long as they are unused and in their original packaging. Unfortunately, personalised clothing (printed or embroidered) cannot be exchanged, as it was made specifically for you. Always check with your contact person first.
What is the difference between a cotton and a polyester T-shirt?
Cotton is a natural fibre that feels soft, breathes well and absorbs moisture. Ideal for everyday comfort and casual use. Polyester is a synthetic fibre that keeps its shape, dries faster, wicks moisture away rather than absorbing it and stays crease-free. That makes polyester often the better choice for sportswear and workwear. Many modern shirts are a blend of both, combining the best of the two. The composition also matters for the printing technique, so we are happy to advise you based on your application.
How do I pay? Do you work with advance payment?
For new clients or one-off projects we usually work with a deposit or advance payment. For recurring business clients, payment on invoice can be discussed. The specific payment terms are always clearly stated on your quote.
What are your opening hours?
The office and showroom are open Monday to Thursday from 8:00 to 17:00 and on Friday from 8:00 to 14:00. Showroom visits preferably by appointment.
Where are you located?
You can find us at Ruprodreef 4, 9180 Moerbeke-Waas, Belgium.
Can I order online?
In our online store you can browse the range and submit a request or quote. Because almost everything is personalised and the price depends on several factors, the actual order always goes through a quote, so you know exactly what you are getting.
Can I also order unprinted clothing?
Yes, you can. You can also come to us without personalisation, taking the minimum order quantity into account.
Can I try on clothing in the showroom?
Certainly. For our bestsellers we usually have a size and colour available to try on. Specific items can be requested. It is best to make an appointment for this.
Can you help with fitting sessions?
Yes. We can organise fitting sessions and guide you through them, especially for larger projects with many employees. Ask us about the options.
Can I receive a set of fitting samples?
Yes, for many collections we can provide a set of fitting samples so everyone can find the right size before the final order is placed. Discuss this with your contact person.
In which languages can I contact you?
You can contact us in Dutch, French and English. Feel free to get in touch in the language you are most comfortable with.
Do you also work for schools, associations and clubs?
Certainly. Besides companies, we are also happy to work for schools, sports clubs, youth movements and associations. From teamwear to personalised gadgets, we are happy to think along with you within your budget.
Can I drop by without an appointment?
We advise against it. Because we often work by appointment and on the road, there may be no one available to help you properly. So please preferably make an appointment, and we will make time for you.
Design
Are AI-generated images suitable for printing?
Usually not without editing. AI images are often pixel-based (raster) and too low in resolution or not in the right colour mode for printing. For a sharp print result we prefer to work with vector files or high-resolution images. Our graphic team can often use an AI image as a starting point and make it print-ready. Ask us about the options.
What is a Pantone colour?
A Pantone colour (PMS) is a standardised colour from the Pantone Matching System. Each colour has a unique number, so you can reproduce exactly the same colour, regardless of where or when it is printed. That is important for brand identities and logos where the colour must always be identical.
What is a vector file?
A vector file is made up of mathematical lines and points instead of pixels. That means you can enlarge or reduce it endlessly without loss of quality. Typical formats are .ai, .eps, .pdf and .svg. For a sharp print we prefer to work with a vector version of your logo or design.
Which file formats should I supply for my logo?
Preferably a vector file (.ai, .eps, .pdf or .svg). If you don’t have one, supply an image that is as large and sharp as possible (preferably a .png with a transparent background or a high-resolution .jpg). Not sure? Just send what you have and our graphic team will see what is possible.
Can you redraw or vectorise my logo?
Yes. If you only have a small or blurry logo, our graphic team can in most cases redraw it as a print-ready vector file. There may be a small cost involved, depending on the complexity. We will let you know in advance.
Can you help with the design?
Absolutely. Our team includes graphic designers. Our manufacturers also provide support for more technical designs. Ask us about the options.
Can I combine several logos or texts on one item?
Yes, that is often possible. Think of a logo on the chest and a text on the back, or a sponsor on the sleeve. Bear in mind that each extra position or colour can affect the price, depending on the printing technique. We calculate this transparently for you in the quote.
Storage and shipping
How long does it take to personalise clothing with you?
Standard 2 to 3 weeks. Faster is possible on request, by arrangement.
Do you have everything in stock?
Not everything. Our range is huge, so we don’t keep every item in stock as standard. Bestsellers are often quickly available; specific products are ordered from our suppliers on request. We can, however, keep stock for clients (see storage).
Can I have my order delivered to several addresses?
Yes. We even deliver individually to people’s homes, nationally or worldwide.
Which couriers do you work with?
Mainly bpost, GLS or DPD.
Is same-day delivery possible?
That can be discussed. We work with express couriers who drive directly from A to B and can therefore deliver the same day, provided the products are available.
Can I buy my goods from you and then have them stored?
Absolutely. This is one of our strengths. We can keep clients’ stock with us and even ship to several addresses, on call-off or in bulk. Ask us about the options and be sure to look at our reference projects for inspiration.
What does delivery cost?
The shipping cost depends on the weight, the volume and the delivery destination. For larger orders delivered in Belgium, delivery is often included or limited. You will always see the exact cost in your quote, so there are no surprises.
Do you also deliver abroad?
Yes. We deliver nationally and internationally, even individually per address. For deliveries outside the EU, we go through the transport and customs details together.
Can I collect my order myself?
Yes, you can collect from our address in Moerbeke-Waas by appointment, once your order is ready. We will let you know when everything is ready.
Printing techniques
What is DTF printing?
DTF stands for Direct To Film. The design is printed digitally onto a special film and then heat-pressed onto the textile. The advantage: you can print in full colour with just one set-up cost, regardless of the number of colours. Ideal for colourful designs and small to medium runs.
What is screen printing?
Screen printing is a technique in which ink is applied to the textile through a stencil (screen), one colour at a time. The result is very durable and vivid, especially for large runs. Because a separate screen is made for each colour, there are set-up costs per colour, which makes it mainly worthwhile for higher quantities.
What is embroidery and when should you choose it?
With embroidery, your logo is stitched into the textile with thread. It gives a premium, durable and professional look that won’t come off in the wash. Embroidery is ideal for polo shirts, sweatshirts, jackets and caps. For very fine details or large areas of colour, printing is sometimes more suitable. We are happy to advise you.
Which printing technique is best for my project?
That depends on the textile, the design, the number of colours and the run size. Large runs with few colours suit screen printing, colourful designs suit DTF, and a premium look suits embroidery. Send us your design and quantity, and we will advise the technique with the best value for money.
How many washes does a transfer print last?
When washed correctly, a good transfer print easily lasts several dozen washes. The exact lifespan depends on the technique, the textile and whether you follow the washing instructions (wash inside out, not too hot, no tumble dryer). We are happy to advise you on this.
How many washes does a screen print last?
40 to 50 washes (or more), provided it is washed correctly.
From how many items can I have embroidery?
Embroidery is often possible from small quantities, as the set-up mainly lies in digitising the logo. For the exact minimum, it is best to look at your project and the desired item together.
How much are the set-up costs?
Typically somewhere between €50 and €75 (excl. VAT) per design. Note: this depends on many factors, such as the chosen printing technique. Screen printing, for example, has a set-up cost per colour in the design and per size, which usually makes it worthwhile only for larger runs. DTF has just one set-up cost, regardless of the number of colours, because it is printed digitally. We state this from the start in every quote, so you won’t face any surprises.
Is there a repeat set-up cost for embroidery?
Usually yes, but not always. It depends on the project.
Do you also do DTG printing?
Not in-house, but in theory it can be offered. Get in touch so we can look together at the best technique for your project.
Can my print be in several colours?
Yes. With DTF and digital techniques, full colour is no problem for one set-up cost. Screen printing is also possible, but there is a set-up cost per colour. Together we look at what suits your design and budget best.
Do I receive a proof in advance?
You always receive a digital proof (visual) for approval in advance, so you can check the position, colours and dimensions. A physical proof is possible in certain cases; discuss this with your contact person.
Do you also print clothing that wasn’t bought from you?
No, not really. Very occasionally we look into it, but normally we don’t. We are not a contract printer and our capacity is limited. Moreover, if something were to go wrong, the product cannot be compensated or replaced.
How should I wash my printed clothing?
Preferably wash printed or embroidered clothing inside out, at a lower temperature (30 degrees), with a mild detergent and without bleach. Do not iron directly on the print and avoid the tumble dryer where possible. This considerably extends the life of the personalisation.
Quotes and prices
How do I request a quote?
Choose the products you are interested in on the online store or website and add to the basket roughly what you have in mind (quantity, personalisation, deadline). Our team will then quickly send you a tailored quote. You can also contact us directly at info@maximumimage.eu.
Is a quote free and without obligation?
Yes. Requesting a quote is completely free and without obligation. We are happy to think along with you, even if you are still at the idea stage.
Why are there no prices on the website?
Almost everything we offer can be personalised, and the price depends on many factors: the number of items, the chosen printing technique, the number of colours, the position and the item itself. That is why we only set the price after your request, so you get a correct and transparent quote.
Do I get a discount on larger quantities?
Usually, yes. The larger the run, the lower the unit price, because the fixed costs (such as set-up costs) are spread over more items. Let us know the quantity you need and we will calculate the sharpest rate for you.
How long is my quote valid?
A quote is usually valid for a few weeks. The exact validity period is always stated on the quote. Prices can change due to fluctuating material or supplier costs, so if in doubt, feel free to ask for an update.
Our range
Do you also offer flame-retardant clothing?
Certainly!
Do you also offer multi-norm clothing?
Yes, the Tricorp Workwear collections offer this.
Do you also produce fully custom items?
Yes. In both textiles and merchandise we can develop a product from scratch, from a new garment to a water bottle. Anything is possible. Do bear in mind longer lead times and higher minimum order quantities.
Do you have all items in the showroom?
Unfortunately that isn’t possible given the huge range. We usually have our bestsellers available in one size and one colour. Specific products are available on request.
Do you also offer merchandise and corporate gifts besides textiles?
Certainly. Besides textiles we have an extensive range of merchandise, corporate gifts, year-end gifts, water bottles, backpacks, socks and much more. Everything can be personalised with your logo or house style.
Can you put together a complete merch box?
Yes, that is one of our specialities. Together with you we put together a merch box or onboarding pack, pack everything neatly in your house style and can even ship it individually to employees or clients.
Sustainability
What sustainability efforts do you make?
Internally we are strongly committed to sustainability: solar panels, a new energy-neutral building, electric cars and a local way of working. We take part in the VCDO (Voka Charter for Sustainable Business) and are working on a sustainability report via VSME (2026). We also offer many sustainable brands, such as Stanley/Stella, Neutral, Native Spirit and James Harvest. Read more on our sustainability page.
Do you sell clothing made from organic cotton or recycled polyester?
Absolutely. You will find these items under labels such as GOTS or GRS, in collections from Stanley/Stella, Iqoniq and Native Spirit, among others.
What do labels such as GOTS and GRS mean?
GOTS (Global Organic Textile Standard) stands for textiles with a verified share of organic fibres and strict social and environmental requirements. GRS (Global Recycled Standard) certifies the use of recycled materials. Both labels give you certainty about the sustainable origin of your clothing.
Can you recycle old corporate clothing?
Yes, textile recycling is important to us. We are happy to look at how we can give your discarded or old corporate clothing a second life or have it processed correctly. Ask us about the options.
Samples
Can I order a sample?
Depending on your project, that is certainly possible. We will look at the options together with your contact person.
Are samples free?
That depends on the item and the project. For ongoing or larger projects we can often provide samples. Discuss this with your contact person and we will see together what is possible.
I can’t find the product I want on your website. Can you still supply it?
Probably, yes. Thanks to our extensive network of suppliers, we can also offer products that aren’t on the website. Feel free to send us your request and we will find a suitable solution.
Data and privacy
How do you handle data collection?
Feel free to read all the details in our privacy policy. In short: we only collect data needed to process orders and we never sell data. We also collect analytical data to optimise the performance of our website. Questions about data? Please contact us at info@maximumimage.eu.
Do you keep my logo and design files for repeat orders?
Yes. We store your approved design and print data securely, so a repeat order runs quickly and smoothly without you having to supply everything again. Of course, we only use this data for your orders.